Return & Refund Policy

RETURN and Refund POLICY

 Before you return a CraftPitora product, please take a moment to understand how our products are made. At CraftPitora the process is as important as a product.

 All our products are handcrafted by traditional skilled artisans of rural India, resulting in each product being unique and slightly different from each other.

 Let's not think of slight variations in shape or color as a defect, it should rather be celebrated as a product with soul of an artisan. Handicraft by definition means a glorious uncertainty when it comes to uniformity.

 In spite of these variables, at CraftPitora we stand behind the quality of our products and we will replace the product free of cost in case of any manufacturing defect, damage in transit or difference in descriptions of the product.

For all returns, please send an email to care@CraftPitora.com with your order number or tracking ID.

You should expect to receive your refund within 5-7 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Our products are handcrafted by artisans with utmost care and love. Due to handcrafting and hand finishing, slight variations in finish is expected and celebrated. Each item is unique.

Shades displayed across the range of products may slightly vary from the actual color. This may happen due to multiple settings in your monitor or viewing device (Laptop/ Mobile/Tab) or impact of our digital photoshoots. We request you to consider these minor variations.

All products can be returned within 2 days of delivery for the following reasons: Damage/Dead on Arrival, Manufacturing defect/Expired Product and In-correct product.